Privacy Policy for Net Zero Expeditions
Effective Date: Jan 01 2020
​
Net Zero Expeditions ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, visit our website, or participate in our expeditions.
​
1. Information We Collect
We may collect personal information that you provide directly to us, as well as information collected automatically when you interact with our website and services.
a. Information You Provide Directly:
Personal Identification Information: Name, email address, phone number, mailing address, and emergency contact.
Payment Information: Billing details, including credit/debit card information (processed securely through third-party providers).
Booking and Participation Data: Details about your bookings, preferences, and participation in our expeditions.
Health and Safety Information: Any medical or dietary information necessary for your safety during our expeditions.
Communication Data: When you contact us via email, forms, or social media.
b. Information Collected Automatically:
Device Information: IP address, browser type, operating system.
Usage Data: Information on how you interact with our website, including pages visited and time spent.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and analyze site traffic.
​
2. How We Use Your Information
We use the information collected to:
Process bookings and payments.
Communicate important trip information and updates.
Ensure participant safety during expeditions.
Improve our website, services, and customer experience.
Send newsletters, promotional materials, and marketing communications (you may opt-out at any time).
Comply with legal obligations.
​
3. Sharing and Disclosure of Information
We do not sell your personal information. We may share your data with third parties under the following circumstances:
Service Providers: Trusted partners who assist with payment processing, booking systems, and marketing (e.g., third-party booking platforms).
Expedition Staff: Captains, guides, and safety personnel may have access to relevant health and emergency contact information.
Legal Obligations: When required by law or to protect the rights, safety, and property of Net Zero Expeditions.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
​
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure payment gateways, and restricted access protocols. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
​
5. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
Access and Update: You can request access to or correction of your personal information.
Data Deletion: You can request the deletion of your personal data, subject to legal obligations.
Opt-Out: You may opt-out of receiving marketing emails by clicking the unsubscribe link or contacting us directly.
Cookies: You can manage your cookie preferences through your browser settings.
Do Not Track: We honor "Do Not Track" signals as per CalOPPA requirements.
For residents of the European Economic Area (EEA):
You have the right to data portability and to lodge a complaint with your local data protection authority.
We will only process your data under lawful bases such as consent, contract performance, or legal obligation.
For California Residents under CCPA:
You have the right to request disclosure of the categories and specific pieces of personal data we collect.
You have the right to request the deletion of your data.
You have the right to opt-out of the sale of your personal data (note: we do not sell personal data).
​
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies: Necessary for website functionality.
Performance Cookies: Help us understand how users interact with our website.
Marketing Cookies: Used to deliver relevant ads.
You can manage cookie preferences through your browser or use our cookie consent banner when visiting our website.
​
7. International Data Transfers
If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. We implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected.
​
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, including compliance with legal obligations and dispute resolution. Health-related data is securely stored and deleted after your expedition unless otherwise required.
​
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
​
10. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.
​
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically.
​
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at: