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Security

 

We take steps to protect against the loss, misuse, or unauthorized alteration of personally-identifiable information collected through this Web site. We recognize the importance of security for all personally-identifiable information collected by our Web site. We exercise care in providing secure transmission of your information from your computer to our servers.

Once we receive personally-identifiable as part of the reservation process, we take steps to protect its security on our systems. In the event we request or transmit sensitive information, such as credit card information, we use industry standard, secure socket layer (“SSL”) encryption.

 

Waiver

 

After booking, we will provide you with a waiver form to be read and signed by each Passenger. You will not be allowed onboard our vessels without a signed waiver. 

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WILDLIFE DISCLAIMER

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Please note that to the unpredictable nature of wildlife, we are not in a position to guarantee any wildlife sightings. Neither can be a basis for any refunds. Be assured, we’ll do our best to improve our chances of success.There's always something wonderful to discover at sea. Patience is a well-rewarded virtue at the open ocean.

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Departure Time

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We urge all our guests to plan ahead to be sure they arrive on time, preferably 20 minutes prior to the tour departure time. This is because we might have two tours a day that run back-to-back, and we need to start our tours on time. Additionally, we need five to ten minutes to give you a safety briefing. 

 

If you arrive an hour late therefore, you will still be able to go on your tour, however you will lose an hour of your scheduled time.

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MINIMUM THRESHOLD

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We need a minimum of three guests for our public charters to run.  

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If we don't reach the minimum threshold on your Pelagic Offshore or Blue Shark expedition we'll let you know and you'll be presented with the following options:

 

A) Purchase an additional ticket. (To reach the minimum threshold)

B) Reschedule to another open date or stay on a 'holding pattern' until we find another guest at a later date.                       

C) Ask for a full refund.               

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Tips

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Gratuities are never expected. However, it's standard etiquette to give 15% or 20% from the ticket price to our hardworking crew.

Of course, if you are satisfied with the service. This can be paid in cash or via VENMO on completion of your trip .

 

Damage to Vessels

 

The customer accepts and recognizes that they are responsible for proper use of vessel and ensuring that it remain in a good state, and agree to cover the cost of any damage caused to the vessel, its accessories or finishes, derived from negligence, misuse or misconduct of any passenger during the trip.

 

Accidental damage, death and injury

 

Any water activity implies risks. In case of injury or death in water and on boats. Net Zero Expeditions will be held harmless from any and all claims or liability for property damage, personal injury or death arising from or related to, directly or indirectly, the usage of the boat, water accessories and activities related to the expedition.

 

Prohibitions

 

Any violation of these points is grounds for cancellation of the trip without the right to any type of refund:

 

• The consumption of illegal drugs or Alcohol is prohibited aboard our vessels.

• Marijuana is strictly prohibited aboard our vessels.

• It is prohibited to throw any type of food or object into the sea.

• It is prohibited to stand anywhere other than on the floor of the boat.

• It is prohibited to jump into the water without prior authorization from the crew.

• It is prohibited to separate from the group while snorkeling if not previously authorized.

• Swimming below the boat is prohibited.

• It's forbidden to touch or harass any marine life. 

• It is forbidden to touch any navigation device of the ship or any of its controls.

• It is forbidden to bring Alcoholic drinks, recreational or illegal drugs onboard the vessels. 

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GIFT CARDS

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Gift cards are fully guaranteed and have a validity of 365 days from it's emission. 

 

Price Guarantee

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The price of your private or public charter is fully guaranteed and will not be subject to any additional surcharges. Whilst we reserve the right to increase or decrease our prices at any time, once you have booked your charter and paid in full, the price shown on your invoice is fully guaranteed.

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VENUE

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The venue of any dispute that may arise out of this agreement or otherwise between the parties in which Net Zero Expeditions or its agents is a party shall be in a court in San Diego, county of San Diego, state of California.